Shipping policy
Thank you for shopping with Zeriba! Here's everything you need to know about how your order gets to you.
Free Shipping on Every U.S. Order
We offer free standard shipping on all orders shipped within the United States, with no minimum purchase required.
Where We Ship
We currently ship to addresses within the United States only. We do not ship internationally at this time.
Shipping Timeline
| Order processing | 1–3 business days |
|---|---|
| Delivery (after shipment) | 5–8 business days |
| Estimated total | 6–11 business days from order to delivery |
| Shipping cost | Free |
Processing time is the time it takes us to prepare, pack, and hand your order to the carrier. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing the next business day.
During peak seasons, sales, or holidays, processing and delivery may take a little longer. Delivery times are estimates and are not guaranteed once the order is with the carrier.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to 24–48 hours for tracking information to update.
Shipping Address
Please double-check your shipping address at checkout. If you notice an error, contact us as soon as possible at support@shopzeriba.shop. We can update the address only if the order has not yet shipped. We are not responsible for orders delivered to an incorrect address provided by the customer.
Lost, Delayed, or Stolen Packages
If your tracking shows no movement for several days, or your package hasn't arrived within the estimated delivery window, please contact us and we will work with the carrier to locate it. If tracking shows your package was delivered but you can't find it, check with neighbors and your local post office first, then reach out to us within 7 days of the delivery date and we will do our best to help.
Damaged Packages
If your order arrives damaged, please email us within 7 days of delivery with your order number and photos of the package and item(s). See our Return & Refund Policy for details.
Questions
Contact us at support@shopzeriba.shop or (281) 859-7744, Monday–Friday, 9:00 AM–5:00 PM (Central Time).