Refund policy

Last updated: October 24, 2026

At Zeriba, we want you to love what you wear. If something isn't quite right, we offer 30-day hassle-free returns and exchanges on orders shipped within the United States.

Return Window

You have 30 days from the date your order is delivered to request a return or exchange.

Eligibility

To be eligible for a return or exchange, items must be:

Unworn, unwashed, and unaltered
In their original condition, with all original tags attached
Free of makeup, deodorant, perfume, pet hair, or odors
Accompanied by proof of purchase (order number or receipt)

For hygiene reasons, the following items are final sale and cannot be returned or exchanged unless they arrive damaged or defective: intimates, lingerie, bodysuits, swimwear (if the hygienic liner has been removed), and items marked "Final Sale" at the time of purchase. Gift cards are non-refundable.

How to Start a Return

Email us at support@shopzeriba.shop with your order number, the item(s) you wish to return, and whether you would like a refund or an exchange.
We will reply within 1–2 business days with your return authorization and the address to send your items to.
Pack the items securely and ship them back using a trackable shipping method.

Items sent back without first requesting a return will not be accepted.

Return Shipping Costs

Return shipping costs are the responsibility of the customer and are non-refundable. We recommend using a trackable shipping service, as we cannot be responsible for returned items lost in transit.

Exchanges

We are happy to exchange items for a different size or color, subject to availability. Once we receive and inspect your return, we will ship your exchange item to you free of charge. If the item you want is out of stock, we will issue a refund instead.

Refunds

Once your return is received and inspected, we will email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Please allow additional time for your bank or card issuer to post the refund to your account.

Because we offer free shipping, there are no shipping charges to deduct from your refund.

Damaged, Defective, or Incorrect Items

Please inspect your order on arrival. If your item arrives damaged or defective, or you received the wrong item, contact us within 7 days of delivery at support@shopzeriba.shop with your order number and photos of the issue. We will make it right with a replacement or full refund, and in these cases we cover the cost of return shipping.

Late or Missing Refunds

If you haven't received your refund after 10 business days from our approval, please check with your bank or card issuer first, then contact us and we will be glad to help.